HESK Web Hosting

Hesk is Free PHP Help Desk Software that runs with a MySQL database

OPTIMIZED HOSTING
FOR HESK

We offer the best feature on the market

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

STANDARD
WEB HOSTING

For Prices and Features

Click Here

Unlimited ULTRA SSD Storage
450+ Cloud Apps
Unlimited E-Mail Accounts
Intershield Protection
30 Days Money Back Guarantee
Free Website Migration

24/7 Customer Service

Unlimited Space
and Bandwidth

Unlimted Email
Accounts

One Click Install
Scripts

30 Day Money
Back guarantee

Interserver provides

shared, vps and dedicated hosting powered by HESK

HESK is a free PHP based help desk program that is used to open, track, assign, and work problem tickets. It is written and largely managed by one person, Klemen Stirn, which is impressive on the one hand, but may also be a concern by people who would worry about long term support of a project like this. For being a free program that is made by one person, this is a surprisingly extensive help desk solution that will meet the needs of most users.

You can use this system to create tickets (options for both help desk members and customers to make tickets), manage the tickets through to completion of the problem, create knowledge base articles, and much more. While not likely a good solution for large corporations, it is a great tool to be used by smaller businesses.

Star Rating:

HESK Pros

Price
This is a free help desk platform, which will run on any hosting server.
Customization
You can customize the look and feel of this platform to meet your specific needs.
Full Service
This is more than just a simple ticketing system. It offers tracking, knowledge base, and much more.

HESK Cons

Support
This system is developed and largely supported by one person, which is a significant ‘single point of failure.’
Premium Options
While the normal version of this platform is free, there are some premium options that can be costly.

HESK Review

Initial Setup
Installing Hesk is really simple. It has to go on a web server so it can be accessed from any Internet connection. Those who have a hosting account with InterServer will just need to go to the cPanel and use the one-click installation scripts. Once installed, you’ll have to go through and set up the users, groups, knowledge base articles, and other things within the system. Depending on how much information you need added this can be a time consuming process. The admin panel of this system, however, is pretty easy to use so while it may take time to complete.
Features
There are lots of features available within this platform. The biggest and most important feature is the ticketing system, which is quite easy to use. It can be accessed by help desk personnel or customers so they can submit their own tickets. You can also create knowledgebase articles to help solve problems, and use a lot of tracking options to identify problems can come up with better long term solutions. There are also many smaller features that can help ensure your help desk is able to meet the needs of your organization.
Plugins & Premium Options
If you need additional options to expand the functionality of Hesk, you can add in SysAid, which is a premium solution. This integrates with HESK to add in options such as asset management, premium analytics, and much more. You can try the SysAid options for free, but if you want to keep using them you’ll need to purchase them.
Customization
You can customize just about everything about this platform to help ensure it is operating just the way you want it. Changing the names of fields within the ticketing system, for example, is easily done to make it possible to track the specific information you need. You can also add or remove additional optional areas to ensure the program is customized to your company’s exact requirements. Colors, logos, and other things can also be adjusted as needed.
Cost of Running
This is a free platform to use at its most basic level, which is actually still quite advanced. This will give you the ticketing system, searching options, knowledge base, and most everything else you might want for running a help desk. If you choose to upgrade to include the SysAid features, you’ll get more options and also premium support from the developer. In addition to any costs related to the platform itself, you will also need to have a hosting server to put it on. Due to the efficiently of this program, it will run well on any type of hosting account offered by InterServer.
Other Programs like it

HESK is a popular help desk solution, but it certainly isn’t right for everyone. If you don’t think this is a good option, here are a few other solutions that can be installed with just a click when you have a hosting account with InterServer:

Final Thoughts

HESK is one of the best free help desk solutions, and will have all the features that most small businesses will require. Thanks to the premium options that are available, this platform can also grow and expand according to your needs. If you’re looking for a free, PHP based help desk solution, this is certainly a great option to consider. It can be installed in just seconds, so give it a try and see if it is going to meet your needs.

Automatic Updates

We do all the hard work so you don't have to!

Daily Backups

We keep up to 30 daily backup copies of your HESK site.

Autoupdates

We update HESK core and plugins to keep your
site protected.

99.9% Uptime Guarantee

Interserver is proud to guarantee that our uptime will never drop below 99.9%

Features

Other services

Information

Other Services

Other Services

HESK Web Hosting

OPTIMIZED HOSTING FOR HESK

STANDARD WEB HOSTING

For Prices and Features

24/7 Customer Service

Unlimited Space and Bandwidth

Unlimted Email Accounts

One Click Install Scripts

30 Day Money Back guarantee

Interserver provides

Star Rating:

HESK Pros

Price

Customization

Full Service

HESK Cons

Support

Premium Options